svip9's Privacy Policy

1 Introduction & Scope

svip9 ("we", "us", or "the Platform") is committed to providing a safe and trustworthy online gaming experience for users in Bangladesh. This Privacy Policy ("Policy") explains what information we collect when you use our website, mobile version, or related services, how that information is used, with whom it may be shared, and what your rights are.

This Policy applies to all svip9 services — including sports betting, live casino, slot games, and related promotional activities. By using our services, you are considered to have accepted the terms of this Policy. If you have any objection to any part of this Policy, you are requested not to use our services.

This Policy also clearly states the minimum age requirement for users. svip9 services are intended for persons aged 21 or older only. We do not knowingly collect or process information from any minor. If it becomes known that a minor is using our services, that account will be closed immediately and the related information will be deleted.

2 What Information We Collect

svip9 collects several categories of information, each of which is described in detail below:

2.1 Personal Identification Information

During account registration and identity verification, we may collect the following information:

• Full name and date of birth
• Email address and mobile number
• National ID card or passport number (for identity verification)
• Residential address
• Financial information: bKash, Nagad, Rocket, or bank account number (for processing transactions)

2.2 Automatically Collected Information

When you visit our platform, the following information may be collected automatically:

• IP address and device information (operating system, browser type)
• Login time and session duration
• Pages viewed and click patterns
• Information collected from cookies and similar tracking technologies

2.3 Transaction Information

Details of each deposit and withdrawal transaction you make are stored securely in our system. This includes the transaction amount, time, method, and associated reference number.

2.4 Gaming Activity Information

Your gaming history, betting patterns, preferred game categories, and VIP level progress are recorded on our platform. This information is used to improve service quality and ensure responsible gaming.

3 Purpose of Using Information

svip9 uses the information collected for the following purposes:

1. Account management and verification: Confirming your identity, keeping your account active, and ensuring security.
2. Processing financial transactions: Completing deposits and withdrawals via bKash, Nagad, Rocket, and bank transfer. The minimum deposit amount is ৳100 and the minimum withdrawal amount is ৳1,000.
3. Providing customer support: Offering assistance via 24/7 live chat and email.
4. Responsible gaming monitoring: Identifying excessive gaming patterns to ensure user protection.
5. Fraud and money laundering prevention: Monitoring and preventing suspicious activity.
6. Service improvement: Analyzing gaming data to improve the user experience.
7. Promotional communications: Sending information about bonuses and promotions with your consent.
8. Fulfilling legal obligations: Complying with applicable laws and regulations.

4 Information Sharing & Disclosure

svip9 does not sell your personal information to third parties. However, information may be shared in the following circumstances:

4.1 Service Provider Partners

We work with trusted third parties for payment processing, technology infrastructure, and customer service. These partners receive only the information necessary to perform their designated functions and are required to maintain privacy standards consistent with this Policy.

4.2 Legal Requirements

In the case of a court order, government investigation, or legal obligation, the relevant information may be provided to the concerned authorities. In such cases, we will make every effort to inform you within the limits of the law.

4.3 Fraud Prevention

Relevant information may be shared with the appropriate agencies to detect and prevent fraud, money laundering, or other illegal activity.

4.4 Business Transfers

In the event of a merger, acquisition, or asset transfer, user data may form part of the transferred assets. In such circumstances, we will notify users in advance and provide assurance that this Policy will continue to be upheld.

5 Data Protection & Security Measures

svip9 uses industry-standard security technology to protect your information. Our key security measures are:

• SSL/TLS Encryption: All information transmitted through our website and app is protected by high-grade encryption technology.
• Server Security: Our servers are housed in secure data centers and are subject to regular security audits.
• Access Control: Only authorized personnel can access user information on a need-to-know basis.
• Two-Factor Authentication: This method is available to enhance account security.
• Regular Risk Assessments: Our security team regularly identifies potential risks and takes appropriate action.

Nevertheless, no method of transmitting information over the internet is completely secure. Therefore, even though we maintain maximum effort, we cannot guarantee absolute security. If you notice any suspicious activity, please contact our customer support immediately.

6 Cookie Policy

svip9 uses cookies and similar technologies to improve the functionality of our website and the user experience.

6.1 Types of Cookies

• Essential Cookies: These are necessary for the basic functionality of the platform and cannot be disabled.
• Functional Cookies: Help remember your preferences and settings.
• Analytics Cookies: Collect information to understand how users interact with the platform.
• Targeting Cookies: Used to show relevant content based on your interests.

6.2 Cookie Controls

Cookies can be controlled or deleted through your browser settings. Please note, however, that disabling certain cookies may cause some features of the platform to not work correctly.

7 Data Retention Period

svip9 retains your personal information for as long as necessary or as required by legal obligations.

• Active account data: Complete information is retained for as long as the account remains active.
• Closed account data: Information may be retained for a defined period after account closure for financial audit and legal purposes.
• Transaction records: May be retained for an extended period in accordance with financial regulatory requirements.
• Marketing communications: Stopped immediately upon withdrawal of your consent.

Once the defined retention period has passed, data is securely deleted or anonymized so that your identity cannot be identified in any way.

8 User Rights

svip9 grants users the following rights over their own information:

1. Right of access: You may request a copy of the information we hold about you.
2. Right to rectification: If your information is inaccurate or incomplete, you may request that it be corrected.
3. Right to erasure: In certain circumstances you may request that your information be deleted, though this may not be possible where legal obligations exist.
4. Right to object to processing: You may object to the processing of your information for specific purposes.
5. Right to data portability: In some circumstances you have the right to receive your information in a structured, commonly usable format.
6. Withdrawal of consent: You may withdraw consent previously given for marketing communications at any time.

To exercise these rights, please contact our customer support. We will make every effort to respond to your request within a reasonable time.

9 International Data Transfers

svip9 uses technology infrastructure in various countries around the world, which means your information may be transferred outside Bangladesh. For any such international data transfer, we ensure that:

• The receiving party maintains privacy protection standards equivalent to those in this Policy.
• The relevant agreements include clear terms regarding data protection.
• Additional layers of protection are ensured when transferring sensitive information.

10 Children's & Minors' Privacy

svip9's services are strictly for persons aged 21 or older only. We do not knowingly collect personal information from any minor. If a parent or legal guardian believes their child is using our services or has provided information, please contact us. That information will be deleted immediately and the relevant account will be closed.

11 Policy Changes & Updates

svip9 may review and update this Privacy Policy from time to time. Depending on the nature of the change, we will take the following steps:

• Minor changes: The policy page will be updated and the review date will be noted.
• Significant changes: A notice will be sent to your registered email address and an announcement will be posted on the platform.

Continuing to use our services after a revised Policy has been published will be considered as your acceptance of the updated Policy. We therefore recommend reviewing this page regularly.

12 Contact & Complaints

If you have any questions, concerns, or complaints about this Privacy Policy, please contact the svip9 customer support team: