svip9 — Terms & Conditions

1. General Provisions

These rules and terms & conditions ("Terms") form a legal agreement between the svip9 platform and its users ("you" or "member"). By using svip9's website, mobile version, or any related services, you acknowledge that you have read, understood, and agreed to these Terms in full.

These Terms have been prepared for users in Bangladesh. If you do not agree with any part of these Terms, please refrain from using the svip9 platform.

2. Eligibility & Registration

The following eligibility requirements must be met in order to open and use an account on the svip9 platform:

2.1 Age Requirement

To register with svip9, you must be at least 21 (twenty-one) years of age. This platform is operated exclusively for individuals aged 21 and above. svip9 may request necessary documents at any time to verify your age.

2.2 One Account Per Person

Each individual may operate only one account on svip9. Opening multiple accounts under the same name, at the same household address, or from the same device is prohibited. If this rule is violated, all associated accounts may be closed.

2.3 Providing Accurate Information

Members must provide accurate, complete, and up-to-date information at the time of registration. If false or misleading information is provided, svip9 reserves the right to suspend or close that account at any time.

3. Account Management

3.1 Login Credential Security

It is your responsibility to keep your account username and password completely confidential. Do not share this information with anyone else. You will be held responsible for any activity carried out using your account.

If you suspect unauthorized access to your account, notify the svip9 support team immediately. You can reach us via our 24/7 live chat or by emailing [email protected].

3.2 Account Verification (KYC)

svip9 may conduct an identity verification (Know Your Customer) process in certain situations to ensure a safe and transparent service. The following documents may be requested for this purpose:

• Copy of National ID (NID) or passport
• Recent bank statement or proof of mobile banking transaction
• Proof of current address

Withdrawal processing may be temporarily put on hold until verification is complete.

3.3 Account Currency

All transactions on the svip9 platform are conducted in Bangladeshi Taka (BDT / ৳). Transactions in any other currency are not currently supported.

4. Deposits & Withdrawals

4.1 Deposit Rules

The following methods are accepted for depositing funds into svip9: bKash, Nagad, Rocket, and bank transfer (Dutch-Bangla Bank, BRAC Bank, Islami Bank, and other major commercial banks).

4.2 Withdrawal Rules

Withdrawals are generally completed within 15 minutes to 2 hours. The following conditions apply to withdrawals:

• Minimum withdrawal amount: ৳1,000
• Withdrawal requests may only be made via the same method used for the deposit
• Account verification must be completed
• The principal deposit amount cannot be withdrawn while an active bonus wagering requirement is in progress
• The name on the withdrawal must match the name on the registered account

4.3 Third-Party Payments

Depositing or withdrawing using another person's account or mobile number is strictly prohibited. If this rule is violated, the amount in question will be returned and the associated account will be brought under review.

5. Bonuses & Promotions

5.1 Welcome Bonus

New members who make their first deposit on svip9 will receive a 150% welcome bonus, up to a maximum of ৳15,000. For example: depositing ৳1,000 earns a ৳1,500 bonus for a total balance of ৳2,500; or depositing ৳22,000 earns a ৳15,000 bonus for a total balance of ৳37,000.

5.2 Wagering Requirements

The wagering requirement for the welcome bonus is 20 times (20x), applied to the bonus amount only. Example: if you receive a ৳1,500 bonus, you must place a total of ৳30,000 in bets before withdrawing any bonus winnings.

5.3 Additional Bonus Terms

• The bonus benefit may only be claimed once — one welcome bonus per account for each member.
• Bonus funds may only be used to place bets on designated games.
• svip9 reserves the right to change or cancel any bonus offer at any time.
• If evidence of bonus abuse or fraud is found, the bonus and any associated winnings may be forfeited.
• Bonus abuse through multiple accounts, members of the same household, or the same device is prohibited.

6. Gaming Rules

6.1 Sports Betting

svip9 offers betting on cricket (BPL, IPL, T20 World Cup, ICC tournaments), football (FIFA World Cup and various leagues), kabaddi, and other sports. Once a bet is confirmed it cannot be changed. If an event is cancelled, svip9 will make a decision in accordance with its established rules.

6.2 Casino Games

svip9 Casino offers games from top providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, JILI, PG Soft, Spribe, and Ezugi. Each game has its own rules and fair play is ensured across all games.

6.3 Technical Errors

The result of any game may be voided due to server errors, disconnections, or technical issues. In such cases, the amount wagered will be refunded. Winnings obtained as a result of a software or system error will not be considered valid.

7. Prohibited Activities

The following activities are strictly prohibited on the svip9 platform:

• Engaging in fraudulent, illegal, or deceptive activities
• Operating multiple accounts for the purpose of bonus abuse
• Using automated bots, scripts, or other automated software
• Exploiting platform vulnerabilities or errors
• Using the platform for money laundering or concealing the source of illegal funds
• Threatening or harassing other members
• Logging in using another person's account credentials

8. Intellectual Property

All content on the svip9 platform — logos, designs, graphics, software, text, and other elements — are the intellectual property of svip9. Members may use the platform for personal and non-commercial purposes only.

Copying, reproducing, distributing, or commercially using any part of the platform without prior written permission from svip9 is prohibited.

9. Limitation of Liability

svip9 is not liable for the following:

• Losses arising from a member's own negligence or disclosure of account credentials
• Internet disconnection or issues with a member's device
• Server issues on the part of third-party game providers
• The outcome of a member's own gambling decisions
• Service disruptions caused by unforeseen natural disasters or government restrictions

svip9 always strives to operate a safe and reliable platform and maintains SSL encryption and fair play.

10. Account Suspension & Closure

10.1 Closure by svip9

svip9 may suspend or permanently close an account without prior notice in the following circumstances:

• Violation of any provision of these Terms
• Evidence of fraudulent activity
• Providing false information or failure to complete identity verification
• Participation in prohibited activities

10.2 Closure by Member

Members may also voluntarily close their account. To do so, contact [email protected] or submit a request via 24/7 live chat. Any valid balance may be withdrawn before the account is closed, however bonuses with unfulfilled wagering requirements will be cancelled.

10.3 Self-Exclusion

As a responsible gaming measure, svip9 offers members the option to self-exclude for a specified period. To learn more, visit our Responsible Gaming page.

11. Privacy & Data Protection

svip9 is committed to protecting members' personal information. The platform uses SSL encryption technology to keep all transactions and data secure. svip9 never sells or shares your personal information with third parties without authorization.

To learn more about how member information is collected, stored, and used, please read our Privacy Policy.

12. Amendment of Terms

svip9 reserves the right to partially or fully amend these rules and terms at any time. Members will be notified of significant changes via email or through platform notifications.

Continued use of the platform after any changes will be taken as your acceptance of the revised terms. The latest version will always be available on this page.